• Past and present attendees:

    Peter Pfohl
    Customer Experience Manager
    Zurich Insurance Company Ltd.
    Kishore Siva
    Group Head of Customer Experience & Customer Relations
    HSBC
    Barbara Weisz
    Head of EMEA Customer Operations
    Groupon
    Stephan Dupr
    Director Loyalty Marketing Europe
    FRHI Hotels & Resorts
  • Governing Board:

    Liz McGuinness
    Vice President Global Customer Experience
    American Express
    Susan Mary Onians
    VP Merchant Loyalty
    Visa Europe
    Philippe Chatain
    VP, Customer Experience
    MetLife
    Greg Ferrari
    VP Customer Experience
    Pearson

Strengthening the enterprise through improved customer experience

Gaining true ownership of great customer experience goes beyond traditional methods. The current resources at hand both for businesses and consumers have spurred a complexly integrated relationship between the two. Moving forward, leading enterprises will need to address how they connect with consumers, identifying strategies and best practices for gaining and retaining customers. In today's fast-paced market, the future of your business depends on it. The Customer Experience Summit will bring together leading executives from a variety of industries to confront and overcome current industry issues. This premier event will explore critical topics and trends currently impacting organizations.

This exclusive event will enable attending executives to network with peers and learn from each others experiences through engaging educational sessions conducted in a comfortable, yet focused business environment. The event agenda offers opportunities for critical exchanges through visionary Keynote Presentations, Executive Think Tanks, Thought Leadership workshops, Analyst Q&As and much more. Attendees will meet one-on-one with solution providers throughout the event to learn about critical products and services capable of solving organizational challenges.

A few of this year's agenda topics:

  • Disruptive Technologies Impacting Customer Experience
  • Leveraging Big Data
  • Talent Retention
  • Enterprise Feedback Management
  • Customer Experience, Now and in the Future

Take advantage of this unique opportunity to get customer experience issues out on the table, make your voice heard and collaborate with peers on real solutions for your organization.

 

Executive Infographic - Customer Experience Summit Europe

A CDM Media Event
A CDM Media Event

Customer Experience Summit Europe is one of 85+ events in our global portfolio. View our other events at cdmmedia.com/calendar

 

November 16, 2016 | London, UK

 

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cdm event stats 2015
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benefits Benefits

networking

1:1 pre-determined 30-minute meetings

agenda

Dedicated Roundtable, Thought Leadership and Keynote sessions on summit agenda

handshake

14 hours of networking across the event

 

testimonials Testimonials

Excellent. At least a dozen follow-ups already under way.

Craig Coale, Practice Advisor - Customer Experience Business Transformation, Cisco Systems

Excellent sessions, great networking and I enjoyed the opportunity to meet 1:1 with vendors. The conference organizers were so pleasant and professional.

Amy N. Swanson, Vice President of Marketing, Advocacy and Member Experience, UnitedHealthcare

Loved the level of executives at the summit. Excellent connection opportunity with great presentations and networking.

Diane Magers, Office of the Customer, AT&T

 

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